Return Policy

A customer may return any product during the time of delivery, or within 24 hours if:

  • Product does not meet customer’s expectation.
  • Found damaged during delivery.
  • Have doubt about the product quality and quantity.
  • Received in an unhealthy/ unexpected condition.
  • For any return/exchange, customer needs to inform The Basket Customer Care by calling: 01799997910 or email at: thebasket2017@gmail.com

A customer may return any unopened item within 24 hours of receiving the item. But following products may not be eligible for return or replacement:

  • Damages due to misuse of product.
  • Incidental damage due to malfunctioning of product.
  • Any consumable item which has been used/installed.
  • Products with tampered or missing serial/UPC numbers.
  • Any damage/defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.

Refund Policy

The Basket tries its best to serve the customers. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify customer within 24 hours via phone/ text/ email. If the service, that The Basket fails to complete, requires any refund, it be done maximum within 10 to 15 Days after our acknowledgement.

Refund requests will be processed under mentioned situation:

  • Unable to serve with any product.
  • Customer return any product from a paid order.